Every enquiry qualified, every viewing booked, without you having to pick up the phone
FrontDesk answers your prospects, qualifies their enquiry and books an appointment on your behalf. Built for independent estate agencies, anywhere in Belgium.
By phone: qualification, calendar booking, email summary, SMS confirmation.
Answers your calls and qualifies every enquiry
Offers and confirms a viewing appointment
Sends a call summary by email to your agency
Confirms the appointment by SMS to your contact
FrontDesk in 30 seconds
Read the call transcript
FrontDesk: "Good evening, Louise Immo. How can I help?"
Tenant: "Hi, I'm looking for a two-bedroom flat to rent in Ixelles. Could I arrange a viewing?"
FrontDesk: "Noted, I'll pass this on to the agency. Are you available Thursday at 6 PM for a viewing?"
Tenant: "Perfect!"
FrontDesk: "Done. I'm texting you the confirmation."
On-screen summary at the end of the video: viewing added to the calendar, call summary sent to the agency.
The moments a call goes unanswered
You're mid-viewing with a client. An incoming call goes unanswered, and the potential buyer calls another agency right after.
A call comes in during the evening. No one is available to answer until the next morning, the prospect may have already contacted a competitor.
It's lunchtime, the agency is closed for an hour. A seller in a hurry calls right at that moment, gets the voicemail, and calls another agency straight after.
The whole team is out doing weekend viewings. Calls pile up all morning, with no one free to answer until Monday.
One agent is on leave, the other is back-to-back with appointments. An urgent valuation call goes unanswered until the next day.
Three steps
Set-up
FrontDesk is configured with your active listings, your calendar and your instructions.
Qualification
Every incoming call is qualified: project type, budget, availability.
Appointment
A viewing slot is offered and added straight to your calendar.
What FrontDesk does
Qualifies every incoming enquiry
- Answers within seconds, evenings and weekends included.
- Asks the right questions based on the project: buying, renting or valuation.
- Gathers budget, timeline, number of occupants and availability.
- Sends you a clear summary of every contact by email.
- Sends an SMS confirmation.
Offers and confirms a viewing appointment
- Offers slots based on your real calendar.
- Confirms the viewing and adds it straight to your calendar.
- Avoids double bookings.
You stay in control
- You set the rules: listings, hours, tone.
- You receive every qualified contact with its history.
- When a request falls outside the rules, FrontDesk hands it back to you instead of improvising.
Built for estate agencies
Qualifying a rental enquiry
FrontDesk identifies the budget, desired move-in date and number of occupants before passing on the contact.
Qualifying a buying enquiry
FrontDesk identifies the budget, the type of property sought and the project timeline before passing on the contact.
Qualifying a valuation request
FrontDesk identifies the property type, its location and the reason for the request before passing on the contact.
Booking a viewing
The slot is offered, confirmed, and added straight to your calendar.
Clear pricing, no surprises
FrontDesk is installed and configured for your agency. You don't touch a thing, your calls are handled from the first week.
€349 excl. VAT /month
For the independent agency that doesn't want to miss another call
- Phone reception in French, 24/7
- Qualification of sellers, buyers and tenants
- Appointment booking in your calendar
- Summary of every call by email
- SMS confirmation to the caller and SMS alert for urgent cases
- 600 call minutes included per month (around 200 calls)
€549 excl. VAT /month
For the agency that wants a real front desk
- Everything in Essentiel, plus:
- Live call transfer to the agent on duty
- Reception in French, Dutch and English
- One calendar per agent, with automatic routing
- FrontDesk answers on your listed properties, from your property file
- 1,500 call minutes included per month (around 500 calls)
Setup: €490 excl. VAT, one-off (configuration, dedicated number, testing).
Extra minute beyond the plan: €0.25 excl. VAT. No long-term commitment, one-month notice.
Before you get started
What does FrontDesk actually do in V1?
Two things: qualify every incoming call (project type, budget, availability) and offer a viewing appointment based on your real availability.
Is it suited to a small independent agency?
Yes, FrontDesk is built for independent agencies of 2 to 10 people, anywhere in Belgium.
Is my data protected?
Your calls are processed by ElevenLabs (voice processing, a US-based company), then orchestrated by n8n, hosted on our own Hostinger server. You stay in control: only the information needed for qualification and booking is processed.
Is there a minimum commitment?
No, FrontDesk runs on a one-month notice period, with no long-term commitment.
What happens if I go over my included minutes?
Nothing stops: FrontDesk keeps answering, and each minute beyond your plan is billed at €0.25 excl. VAT. We warn you before you reach the limit.
Will my customers know they're talking to an assistant?
Yes, FrontDesk introduces itself as your agency's virtual assistant from the start of the call.
What happens when FrontDesk doesn't know how to answer?
It passes the request on to you rather than improvising an answer.
Which channels and tools does it work with?
FrontDesk handles your phone calls. It works with Google Calendar (tested and confirmed); your needs (other calendar, other tools) are assessed before set-up.
How long does set-up take?
A few days.
Let's talk about your agency
Describe your needs, or book a 30-minute call directly.
Prefer to talk directly?
Book a 30-min call